Terms and Conditions

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General Restrictions

Minimum Age:
The minimum age for the rental of a RV is 25 (younger upon request only).
Pets:
Pets are not allowed in any RV. Customer is fully responsible for all damages and a minimum fee of US$250.00 for cleaning/deodorizing applies.
Smoking
Smoking is not allowed in any RV. A minimum fee of US$250.00 for cleaning/deodorizing applies.

Travel Restrictions

Mexico:
Traveling into Mexico is not permitted. There is no insurance coverage in Mexico
Death Valley:
Traveling into Death Valley is not permitted between June 15th and September 15th.
Alaska:
Traveling within Alaska, Yukon and/or NWT is permitted. Road Bear RV must be advised at the time of reservation.
Winterization:
Vehicles are winterized between November 1st. and March 31st., depending on the pick-up location (period may be longer depending on the weather conditions). It is not possible to use the water-/waste systems during this time or when outside temperatures are below freezing!
Other:
Inner Cities of New York City, NY as well as Montreal and Quebec City in Canada are not permitted. No insurance coverage for vehicle theft in Montreal and Quebec City!
Private-, gravel-, dirt- or logging roads and other non-public roads, beaches, etc. are prohibited.

Road Bear RV will hold the customer fully responsible for accidents or mechanical breakdowns occurring in a travel restricted area! Insurance coverage will be void in case of violation!

Payment Terms

Booking Changes, Cancellations, and Refunds

Bookings may be changed once free of charge. US$ 50.00 per change thereafter.

Cancellations must to be made in writing. The day of receipt of the cancellation is the date the cancellation fee is calculated as follows:

Cancellation up to 31 days prior to rental date:
20% of rental price or at least US$ 300.00 will not be refunded
Cancellation 30 days to 8 days prior to rental date:
50% of rental price will not be refunded ($300.00 minimum)
Cancellation 7 days to 4 days prior to rental date:
75% of rental price will not be refunded ($300.00 minimum)
Cancellation 3 days or less prior to departure date and no-shows:
100% of the rental price/deposit will be kept

In addition to the charges mentioned above any confirmed one-way drop-off charge must also be paid.

No Refunds for Unused Portion

No refund will be given in the following cases:

Shuttle Service & Transportation

Vehicle Pick-Up

Pick-Up Time

Pick-up time is between 12:00 noon and 4:00 PM

Security Deposit

Driver's License

A valid national driver's license is required for each driver at the time of pick-up. An international driver's license is recommended for foreign customers.

Vehicle Substitution

If for any reason the booked RV should not be available, Road Bear RV reserves the right to substitute a higher-rated RV at no additional cost. Should a lower-rated RV be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.

Your Responsibilities while Operating the RV

Gasoline and Oil

The cost of propane, gasoline and oil are not included and Road Bear RV does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the RV with full tanks or will be charged for the refueling plus a service fee.

Maintenance

The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the RV and presentation of all receipts (see Mechanical Breakdown). It is the driver's responsibility to operate the RV in a safe manner and to exercise all caution possible.

Mechanical Breakdown/Repairs

For repairs exceeding US$ 50.00 the customer must call the ROAD BEAR RV 24-hour toll free telephone assistance to obtain proper authorization. Non-authorized repairs exceeding US$ 50.00 will not be reimbursed. Receipts must be presented to Road Bear RV for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance. Customers are required to cooperate fully with Road Bear RV to remedy any problem.

If Renter's motor home vacation is interrupted by an automotive mechanical breakdown for more than 12 working hours after reporting such to Road Bear RV, the Renter will be reimbursed for the greater of: (i) the gross daily rate or: (ii) expenses for hotel rooms up to US$ 25.00 per person per night and car rental up to US$50.00 per day per motor home to a maximum of US$1,500.00 per tour. Receipts for all incurred expenses must be presented for refund.

Defects on Radio / CD / TV / VCR / DVD, generator, air conditioning, refrigerator, microwave, cruise control, awning, slide-out malfunction, etc. are not considered to be mechanical breakdowns and excluded from refunds.

In the Event of an Accident

Parking/Traffic Violations

It is the clients responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop off will cause a charge of an administrative fee of up to $100.00 plus the fine (including all late charges) to the clients credit card.

Vehicle Return

Insurance and Liability for Damage

Accidental Damage Covered by Insurance

Note: There is a US$1,000.00 deductible for all Accidental Damages. Deductible applies per accident or damage and not per rental!

Damage NOT covered by Insurance

Notes: No coverage is provided for travelers and their belongings in the rented RV under either policy.

Liability Insurance Included in the Daily Rental Rate

Public Liability Insurance to cover accidents in the event that the Renter is at fault. The policy protects the Renter/Driver to Statutory Limits (State mandated minimum liability coverage). Liability coverage is applicable in the state where the accident occured and current limits can be found at the following website www.mbainsurance.net/liability_limits.php

Supplemental Liability Insurance (Optional)

Supplemental Liability Insurance (SLI) may be purchased for an additional fee. SLI provides the customer and any authorized driver on the rental contract with an increased limit of liability protection for up to US$1,000,000 toward 3rd party damage claims.