All rental stations employ multilingual personnel - English and German is common at all locations.
All Vehicles are delivered clean (inside & out), with full Gasoline, Propane and Water tanks; first application
of chemicals for the black water tank (toilet) & toilet paper.
The main renter (name on the reservation/voucher) needs to pick up the vehicle personally and arrive between 1:00 PM and 4:00 PM (Mon - Fri) and noon to 1PM (Sat) for vehicle pick-up. Call the local pick up station 1-3 days prior to confirm a pick up appointment and find out when your vehicle will be ready for pick up, whether you will be making your own way to the location or use our complimentary shuttle transfer.
Allow approximately 1 hour for paperwork and explanation of vehicle (customer orientation) and keep in mind that all our locations close at 1 pm on Saturdays.
Bring a credit card for authorization of the $1,000 security deposit (see terms and conditions). Credit card must be in the name of the main renter.
Each driver must present a valid driver's license.
To save time on paperwork we recommend you to check-in online.
International customers shall call the rental station immediately upon arrival but no later than 9 am of the departure day to schedule the pick up.
Drop-off time is between 8 am and 10.30 am.
Transfer hours MO-FR are between 11 am and 1 pm and vehicle pick-up time is between 1:00 pm and 4:00 pm.
Saturday shuttle and pick up hours vary, see our business hours for opening hours and call local branch 1-3 days prior to pick up day to find out when you can pick up.
If you are arriving on an international flight we recommend staying the first night at an airport hotel or motel. You will not be able to pick up your RV the same day you arrive from overseas or from a trans-continental flight.
To save time on paperwork when you come in to collect your vehicle we offer the option to check-in online - this service is available after your booking has been confirmed and must be completed three days prior to your arrival to collect the vehicle. The 'online check-in' service is available in English or German and you will need your Road Bear booking number (for example - B-AGH-XXXXX or B-WAT-XXXXX).