All rental stations employ multilingual personnel - English and German is common at all locations.
All Vehicles are delivered clean (inside & out), with full Gasoline, Propane and Water tanks; first application
of chemicals for the black water tank (toilet) & toilet paper.
Vehicle Pick up
Arrive between 12:00 noon and 4:00 PM for vehicle pick-up.
Allow approximately 1 hour for paperwork and explanation of vehicle (customer orientation).
Bring a credit card for authorization of the $1,000 security deposit (see terms and conditions).
Each driver must bring a valid driver's license.
Optional: To save time on paperwork you can check-in online or fill out a Road Bear Speed Pass (PDF) and fax it to us before your pick-up date.
International customers shall call the rental station immediately upon arrival but no later than between 8 am
and 10 am of the departure day to schedule the pick up. Drop-off time is between 8 am and 10.30 am.
Transfer hours are between 11 am and 1 pm and vehicle pick-up time is between 12 pm and 4 pm.
If you are arriving on an international flight we recommend staying the first night at an airport hotel or motel. You will not be able to pick up your RV the same day you arrive from overseas or from a trans-continental flight.
To save time on paperwork when you come in to collect your vehicle we offer the option to check-in online - this service is available after your booking has been confirmed and must be completed 4 days prior to your arrival to collect the vehicle. The 'online check-in' service is available in English or German and you will need to have your Road Bear booking number (for example - B-LAX-XXXXX or B-WAT-XXXXX) with you.
Alternatively you can fill out a Road Bear Speed Pass (PDF) and fax it to us before your pick-up date.