All rental stations employ multilingual personnel - English and German is common at all locations.
All Vehicles are delivered clean (inside & out), with full Gasoline, Propane and Water tanks; first application
of chemicals for the black water tank (toilet) & toilet paper.
The main renter (name on the reservation/voucher) needs to pick up the vehicle personally and arrive between 12:30 PM and 4:00 PM (Mon - Fri). Call the local pick-up station 1-3 days prior to confirm a pick-up appointment and find out when your vehicle will be ready for pick up, and let us know whether you will be making your own way to the location or using our complimentary shuttle transfer. Saturdays we are open from 8 AM to 1:00 PM and the latest possible pick up time is 12:30 PM.
Allow approximately 1 hour for paperwork and explanation of the vehicle (customer orientation).
Bring a credit card for authorization of the $1,500 security deposit (see terms and conditions). Credit cards must be in the name of the main renter.
Each driver must present a valid driver's license.
To save time on the paperwork we recommend you check-in online.
International customers shall call the rental station immediately upon arrival but no later than 9 am of the departure day to schedule the pick-up.
Drop-off time is between 8 am and 10.30 am.
Transfer hours MO-FR are between 11 am and 1 pm and vehicle pick-up time is between 1:00 pm and 4:00 pm.
See our business hours for opening hours and call local branch 1-3 days prior to pick-up day to find out when you can pick up.
If you are arriving on an international flight we recommend staying the first night at an airport hotel or motel. You will not be able to pick up your RV the same day you arrive from overseas or from a trans-continental flight.
To save time on paperwork when you come in to collect your vehicle we offer the option to check-in online - this service is available after your booking has been confirmed and must be completed three days prior to your arrival to collect the vehicle. You will need your Road Bear booking number.