All rental stations employ multilingual personnel - English and German is common at all locations.
All Vehicles are delivered clean (inside & out), with full Gasoline, Propane and Water tanks; first application
of chemicals for the black water tank (toilet) & toilet paper.
Vehicle Pick up
Arrive Monday to Friday between 12:30 pm and 4:00 pm and for Saturday arrange your pick up time with the branch (we close at 1 pm). To save time on paperwork and to arrange your shuttle and/or pick-up time check-in online.
Allow approximately 1 hour for paperwork and explanation of vehicle (customer orientation).
Bring a credit card for authorization of the $1,000 security deposit (see
terms and conditions).
Each driver must bring the original, valid driver's license.
International customers shall call the rental station immediately upon arrival but no later than between 8 am and 9 am of the departure day to schedule the pick-up.
Drop-off time is between 8 am and 10.30 am.
The shuttle leaves from the branch at 11 am and the pickup for the shuttle is after 12:30 pm.
The vehicle pick-up time is between 12:30 pm and 4:00 pm.
If you are arriving on an international flight we recommend staying the first night at an airport hotel or motel. You will not be able to pick up your RV the same day you arrive from overseas or from a transcontinental or South-American flight.
To save time on paperwork when you come in to collect your vehicle we offer the option to check-in online - this service is available after your booking has been confirmed and must be completed three days prior to your arrival to collect the vehicle. You will need your Road Bear RV or tour operator booking number (for example - B-AGH-XXXXXX or B-WAT-XXXXXX).