"Stay at Home" Instructions

On March 19th, in efforts to minimize the spread of COVID-19, Governor Gavin Newsom issued a "Stay at Home" order affecting all California residents until further notice.  Several other states and counties across the United States have issued similar instructions.  Road Bear RV fully supports and respects these instructions, with support and head office staff working from home.

At Road Bear RV, we are committed to remaining open to support the community and our customers by providing temporary accommodation to facilitate self-isolation.   As our RVs are fully self-contained, they have provided an effective solution to enable self-isolation to those potentially affected by COVID-19, enabling people to be nearby, yet safely separated from friends and families.

  • During this period, we will not rent motorhomes to those intending on travelling to events or gatherings. 
  • Our stores operate according to social distancing measures, so please be patient and comply with the guidance of the staff at our stores.  We can also arrange a delivery service to support with self-isolation, should this be a preferred option, please contact us for more detail.
  • We remain open for business to assist our customers with transportation and temporary housing needs at this time.

If you need to change your plans:

Please note, while we have additional staff assisting with changes required to bookings, however, we are receiving a large volume of calls, so we apologize in advance for any delays.

Customer Pickups

For customers scheduled to pick-up your vehicle up from our location during these dates, not wishing to travel please contact our Reservations team.  Our team can help you reschedule your travel plans.

It may be possible to change your booking to pickup from one of our other locations around the country.  Please contact our team to inquire about this.

Customer Returns

Please be aware that our regular shuttle service will not be operating, but our branch teams can help provide alternative arrangements if required.  For San Francisco, Please check BART's website for changes to their scheduled service. 

You may decide you want to change your booking to return at another location, if you would like to do this, please contact us to arrange it and we will try and accommodate you.

Extending your booking:

If you are currently travelling in one of our RVs, and would like to extend your booking, please contact us and we can help you arrange this.  

 

Cancellations

If you booked with us directly:  ​If you have been impacted by a Government-mandated travel ban, please contact our reservations team at direct@roadbearrv.com  All customers who booked with us directly affected by and government travel bans will be issued a credit toward a future booking.   

Our standard cancellation terms will apply outside of this.

 

If you booked with an agent:  If your booking was made through a travel agent, please contact your agent directly.

 

RV Cleaning Processes

 

As an experienced and trusted provider of RV rentals for 40 years, Road Bear RV  maintains extremely high standards for motorhome cleanliness. Our procedures adhere to all guidelines provided by the Centers for Disease Control and Prevention (CDC) on COVID-19 and we are fully confident of customer safety within our RVs.